Wednesday, March 9, 2011

Replacing you LMS w/ SharePoint


We teach a lot of live on-line classes for trainers on how to use various rapid e-learning tools, mobile learning etc. Late last year we began to add a class on how to use SharePoint. We noticed a lot of our clients using this as a way to manage scripts, and content reviews but also they began to use folders and libraries to manage training content too.

If you think about it, for the basic functions that an LMS provides, managing user's access to content, scheduling classes, posting discussion boards, SharePoint can do all of this and it allows for a more collaborative exchange in an a platform that most users are comfortable with.

So we thought-- hmmm I wonder if you could configure a plug in of some sort to piggy-back into SharePoint to create a more robust LMS application. Well guess what somebody already has. We found two providers that have this type of product.

One is from eLearning Force and another is from Xerceo

I have not tested either of these but a lot of folks in our class state that they don't have an LMS so why not investigate if this will support the functionality that you need.

If you're interested in our live virtual classes go to this link.

Thursday, March 3, 2011

Using Improv Artists to Demo Mobi-RolePlay

We had a blast, we did a live demonstration of our Mobi-RolePlay tool (you can demo this on this link) on Tuesday March 1st. We used professional improv actors to demonstrate poor examples of situations in which using a role-playing tool to practice with would have avoided some bad customer situations.

Then in true improv form, we asked the audience to provide us with input to build a role-play on the fly. The improvisors were given 15 minutes to come up w/ 1/2 of the role-play -- record it--- and upload into our IVR studio. Then a volunteer from the audience would call the role-play simulator when they were done.

This worked great! and the audience had a lot of fun. I think we've created a new art form.

Here are two samples from what was created.

Selling the London Bridge to Donald Trump


Selling babies to Dingos

Needless to say we had a lot of fun but what we were there to demonstrate was getting people involved in a more "human" connection and getting the audience involved at an emotional level was key. How often do we strip out emotions or human interactions with training? Probably a lot these days.